85-87 Field End Road, Eastcote Pinner, Middlesex HA5 1QG
020 8869 9699

Terms and Conditions


These Terms and Conditions apply to the use of this website

By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

A/ Introduction

We can revise the terms and conditions at any time. Should we do so the terms and conditions will change on this page and you should check this page from time to time to review the current terms and conditions, because they are binding on you .Certain provisions of the terms and conditions may be outdated by specific designated legal notices. If you don't wish to accept the new terms and conditions after we have given notice, you should not continue to use or buy from this Website.

B/Pricing

  • All prices include VAT (where applicable) at the most up to date rate.
  • Our prices are reviewed constantly and may change on occasion.

C/Ordering

  • You are deemed to have placed an order when ordering via our online checkout process. Once payment has been made we will send you an email with a confirmation of your order, detailing the products you have ordered. You will receive the order confirmation usually within 24 hours of making your order. It is extremely important that you check your order and notify us straight away if there are any errors.
  • Our acceptance of an order takes place once we have despatched the order for delivery. Once the order is despatched you will automatically receive a confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed instantly, unless we have notified you that your order is not accepted or you have cancelled your order. We may refuse an order for the following reasons:
  • (a) Payment has not been authorised
  • (b) Goods have been withdrawn or discontinued
  • (c) Product, Price or description error
  • (d) If you do not meet the criteria set out in our terms and conditions.

D/ DELIVERY

  • All carriage and delivery times mentioned on the website are approximate only and while we will try to deliver to you within the time stated, delivery could be delayed due to events that are out of our control. The time of delivery is not the essence of the contract and we shall not be responsible for any loss arising from a hold up in delivery or non-delivery.
  • In all cases Goods will be delivered to you by a third-party carrier and the charge for delivery will be incorporated within the total price of the order and notified to you on the checkout page of the Website, before completion of your order.


  • Delivery times are agreed between us and you, it is not provided for in The Consumer Protection Regulations Act 2000 where applicable.
  • We might deliver the order in instalments if more than one product is purchased. Each delivery shall constitute a separate contract and failure by us to deliver one or more of the Goods in accordance with the Conditions shall not entitle you to treat the contract as a whole. Only the products that are not delivered as per the conditions set out can be claimed.
  • Should the goods be damaged in transit, you are obligated to notify us within 24 hours of receipt of the goods.
  • All information concerning the return of goods must be received by us in writing within 7 days. We do not arrange or accept liability for the transit of returned goods. Any goods received without prior written notification will be refused.
  • Deliveries are made to the closest hard road point. We do not bring the products into your property and we do not install them, we are insured and required to deliver the goods to your delivery address only.
  • Delivery will only go to the address on the order.
  • If for any reason you do not accept delivery of any Product in accordance with our terms and conditions we have the right to charge you an additional fee to cover any reasonable direct cost incurred by us as a result.
  • As long as your address is on a hard road point where possible we will deliver to your delivery address.
  • If your order consists of heavy and/or bulky goods, we require that you offer assistance to our drivers to offload the goods. In the event that no assistance is available then we will not be in a position to offload the goods and an additional fee may be charged for re-delivery.
  • If the goods can be delivered by the drivers without assistance and you have requested the goods be left at your property, the goods will be left at your property at your own risk.
  • As soon as the goods have been delivered to your delivery address you will be responsible for the goods. Any loss or damage to the goods shall be at your own risk.
  • Do not arrange for installation of the Goods until they have been delivered and checked that the correct products have been despatched and have also been checked for any damage.
  • Upon delivery of the goods you should carefully inspect each product. If any are damaged or lost, please contact us immediately to inform us of the problem and do not use the Goods.
  • Goods signed for are deemed as being accepted in good condition, we do not accept any responsibility for damaged goods if the items have been accepted and signed for.

E/ Delivery Charges

  • 1 All prices listed on our website are exclusive of delivery charges unless otherwise stated. Delivery charges are added to the price of products once you move through to checkout.
  • 2. Goods will not be left without a signature.If you have requested goods be left at your property the goods will be left at your property at your own risk. If there are any transit damages to the goods this must be noted at the time of delivery by using the delivery consignment note.

F/ LICENCE

  • You may print or extract from this website for your own use , however you may not modify any documents or related graphics on this website, you may not use any graphics on this website separately from the accompanying text, and you may not use any of our copyright and trade mark notices and you must use this permission notice in all copies.
  • The copyright and other intellectual property rights in reference to all material on this website (including without limitation photographs and graphical images) are owned by us or our licensors. Any use of extracts from this website other than in accordance with clause F.1 above for any purpose is prohibited.
  • No part of this website may be replicated or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
  • Any priveleges not expressly agreed in these terms are reserved.

G/ Registration

  • Each registration is for a single user only.
  • The responsibility for the security of your password rests with you and if you know or suspect that someone else knows your password, you can log in and change your password.
  • We can cancel your registration immediately at our discretion or if you fall foul of any of your obligations under these terms and conditions.
  • You do not need to register in order to buy products from this website.

H. Disclaimer

  • While we do our best to ensure that the information on this website is accurate, we do not warrant the exactness and completeness of the material on this website. We might make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be outdated, and we make no commitment to update such material.
  • The material on this website is without any conditions, warranties or other terms of any kind. Accordingly to the maximum allowable by law we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms which but for these terms and conditions might have effect in relation to this website.

I/Liability

  • Goods purchased from our site are subject to English Law only.
  • Nothing in these terms and conditions is to be taken to exclude or restrict any rights which applicable law grants to you in respect of such goods. Individual goods may be the subject of additional warranties or guarantees given by their manufacturers directly to you.
  • We do not accept any responsibility and will not be liable for any damage to the goods caused by you.
  • We shall not be liable to any person for any damage or loss that may arise from the use of any goods displayed on our site.
  • Without prejudice to your statutory rights, all the information and materials contained in this site (including, without limitation, text, graphics and links) are provided on an "as is" basis with no warranty and in particular, we do not represent or warrant that the information accessible via this site is accurate, complete or current or that the use of this site will be uninterrupted or error-free.
  • Notwithstanding anything else in these terms and conditions, in relation to any one event or series of events relating to the purchase of any goods from the our web site, we will not be liable for: (i) claims relating to the availability of the Alpha Collection range, the web site, points of purchase, or the success or level of sales resulting there from; (ii) any indirect, incidental or consequential damages or lost profits.
  • The above exclusions of liability shall not apply to any damages arising from personal injury or death where they result from our negligence or the negligence of our servants and agents in the course of their duty.
  • Neither the buyer or the seller shall be liable to the other or be deemed to be breach of contract by reason of any delay in performing or any failure to perform, any of it obligations in relation to the goods, if the failure was beyond that parties control i.e.; act of God, explosion, flood, fire or accident. War or threat of war, sabotage, or insurrection. Change in Acts, restrictions, regulations or bye-laws.
  • The above exclusions of liability shall not apply to any damages arising from personal injury or death where they result from our negligence or the negligence of our servants and agents in the course of their duty.
  • Neither the buyer or the seller shall be liable to the other or be deemed to be breach of contract by reason of any delay in performing or any failure to perform, any of it obligations in relation to the goods, if the failure was beyond that parties control i.e.; act of God, explosion, flood, fire or accident. War or threat of war, sabotage, or insurrection. Change in Acts, restrictions, regulations or bye-laws.

J/Warranty

  • Subject to the conditions, we warrant that the products shall at the date of delivery to you be free from defects in workmanship and materials.
  • All products purchased come with a manufacturers guarantee.

K/ Cancellation and Returns Policy

  • If you wish to cancel your order you have to contact us via email before the goods have been despatched to you. You can email sales@alphacollection.co.uk.
  • Where goods have already been despatched to you, you may return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange except if an order is deemed to be a special order.
  • Goods that are supplied as special orders cannot be cancelled, or returned.
  • Some items that are not stocked by us may be a subject to a re-stocking or handling charge.
  • If you fail to send a returns note back with the goods, this can cause a delay in raising a credit note or issuing a refund.
  • If goods are faulty or damaged a full refund including original delivery costs will be approved. In some cases alternative parts will be ordered and sent to you as soon as possible. We reserve our right not to collect damaged goods.

L/ Privacy Policy

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

M/ Links

Links have been placed on our website, however although most have been reviewed, we do not control and are not responsible for the content displayed on these websites.

When leaving our website to view these websites you do so at your own risk as we do not endorse any claims or representations from these websites.